Support Notes


Versions of Migration Manager that use a license key (as opposed to a license file) contact our Online Global Licensing Server through port 443. For more information on on what data is transferred, refer to LicenseInfo.txt which is accessible from the installer on the same window that prompts for a license key, and from Help > About after the product is installed. A site license version of Migration Manager without the features of our Online Global Licensing is available if needed, please contact your sales representative for more information.

Supported Operating Systems

Operating System Minimum Recommended
Windows 7 1 GHz x86 CPU, 1GB RAM 1 GHz x86 CPU, 2GB RAM
Windows 7 x64 1 GHz x64 CPU, 2GB RAM 1 GHz x64 CPU, 4GB RAM
Windows 8 1 GHz x86 CPU, 1GB RAM 1 GHz x86 CPU, 2GB RAM
Windows 8 x64 1 GHz x64 CPU, 2GB RAM 1 GHz x64 CPU, 4GB RAM
Windows 10 1 GHz x86 CPU, 1GB RAM 1 GHz x86 CPU, 2GB RAM
Windows 10 x64 1 GHz x64 CPU, 2GB RAM 1 GHz x64 CPU, 4GB RAM

Windows XP support was removed in Migration Manager 10.3. If XP support is needed, Migration Manager 10.2 is available upon request

Supported ITSM Environments and Appliances

Migration Manager can extract offline user states when run from the following Windows PE versions. Please note Windows PE 32 and 64 bit versions are supported and do not need to match the offline Windows architecture. The offline Windows system may be any Operating System supported by Migration Manager. Injection to offline Windows systems is not currently supported.

Operating System Versions
Windows PE 5, 10

Supported Migration Paths

Operating Systems

You can migrate user state data between the following combinations of Operating Systems. Please note that for all versions both x86 and x64 are supported.

Windows 7 Windows 8 Windows 10
Windows 7
Windows 8
Windows 10

Microsoft Office

Office 2010 Office 2013 Office 2016 Office 2019
Office 2010
Office 2013
Office 2016
Office 2019

Supported Content

Migration Manager provides rich content that migrates settings between different application versions as well as between the same version on different systems. Migration Manager can also be customized to support other applications (see Using File and Registry Rules to Migrate Applications).

Microsoft Office

Application Versions
Access 2010, 2013, 2016, 2019
Excel 2010, 2013, 2016, 2019
OneNote 2010, 2013, 2016, 2019
Outlook 2010, 2013, 2016, 2019
PowerPoint 2010, 2013, 2016, 2019
Project 2010, 2013, 2016, 2019
Publisher 2010, 2013, 2016, 2019
Visio 2010, 2013, 2016, 2019
Word 2010, 2013, 2016, 2019

See Microsoft Office Content Notes for more information on the Microsoft Office content provided in Migration Manager.

Other Supported Applications

Application Versions
Adobe Acrobat 7.x, 8.x, 9.x, 10.x, 11.x, DC
Adobe Acrobat Reader 7.x, 8.x, 9.x, 10.x, 11.x, DC
Lotus Notes 7.x, 8.x
Internet Explorer 6.x, 7.x, 8.x, 9.x, 10.x, 11.x
Firefox 3.x, 4.x, version 5 and later
Google Chrome Version 13.x and later (Given the frequent release schedule and automatic required updates that Google has adopted in Chrome, testing has been performed using the versions of Google Chrome available when this version of Migration Manager was released.)

Windows Options

Persistent settings and files are preserved for:

  • Control Panel
  • Desktop Shortcuts
  • Windows Explorer
  • Local Printer Logging
  • Mapped Network Drives
  • Network and Shared Printer Connections
  • Taskbar and Quick Launch Bar
Migration Manager will migrate pinned Start Menu items in Windows 7 and will migrate pinned Taskbar items in Windows 7 and later. It will only validate the shortcuts for the pinned Taskbar items and remove broken links for the current logged-in user.

For printers, Migration Manager does not migrate any printer drivers. These need to be installed separately.

User Documents and Media Files

Content is provided to explicitly migrate files located in the following user profile folders:

  • Contacts
  • Desktop
  • My Documents
  • My Pictures
  • My Music
  • My Videos
Migration Manager will place files in the correct location regardless of the actual name and locations of profile folders on the source and target systems.

Windows Explorer

The following user-specific features are preserved:

  • Favorites
  • Folder Options
  • Libraries
  • Searches

Control Panel Settings

Persistent settings and files are preserved for:

  • Accessibility Options
  • Display
  • Internet Options
  • Keyboard
  • Mouse Settings
  • ODBC Connections (see ODBC Connection Notes)
  • Power Management
  • Regional Settings
  • Time Zones
  • Wireless Profiles (SSID and Passwords)
Migration Manager does not migrate hardware-dependent settings. This is by design to eliminate the risk of incorrect settings being set on the target system.

Wireless Profiles securely migrates wireless connections for the system, including SSIDs and passwords. If a wireless profile is user specific (not the default in Windows), the profile will not be migrated. Associated certificates are also not migrated.

ODBC Connection Notes

When migrating ODBC Connections, the ODBC User Data Sources and ODBC System Data Sources are transferred. Data Sources are not transferred between 32 and 64-bit instances. Depending on the ODBC drivers that are installed on the source and target computers, as well as how the connections are configured, some migrated data sources may need to be modified after the migration. ODBC Data Sources can be verified by launching Administrative Tools | ODBC Data Source Administrator, or by searching Windows for ODBC. Any connections that need additional modification can be updated by using the Configure button.

Microsoft Office Content Notes


Services on the target system must be the same as the services on the source system. For example, if the source machine has Outlook set to Corporate Workgroup, then Outlook on the target machine must also be set to Corporate Workgroup.

If .pst files are selected for migration, but the Outlook Mail Clients and Associated Files content is not exclusively .pst files, the migrated files will be included but will not be made active in the Outlook configuration on the target system.

When migrating Outlook profiles with IMAP accounts, a message stating “IMAP Search Folders based on criteria of message size, recipient, or sender do not work on messages already downloaded. To fix this, remove your IMAP email account, and then add it again.” may be displayed when Outlook is launched. This message can be ignored.